Terms and conditions

• Cancellations, Non Refundable deposit and No~shows.

For appointments we will take a non refundable deposit. This will go towards the final balance of your service. If you do not arrive for your appointment, cancel within 48 hours or reschedule within 48 hours of the start of your appointment, your non refundable deposit will be retained by the healthy hair company. If you need to reschedule your appointment please let us know as early as possible so we can transfer your non refundable deposit. Non refundable deposits will be rolled over to your next appointment if booked at time of check out, if booked online it will ask you for a non refundable deposit before you book your appointment, if you book through us via message of phone call a link will be emailed to you for a non refundable deposit which needs to be paid in 24hours to hold your appointment or it will be automatically cancelled.

We reserve the right to ask for payment in full before a booking will be made. If this is done the amount will be treated the same as a non refundable deposit and will be retained in full upon late cancellation, no~show or rescheduling 48 hours of the start of your appointment.

If a non refundable deposit is not taken and you cancel within 48 hours, we reserve the right to ask for a late cancellation charge of 50% of the total appointment cost. Then payment in full in advance to book any future appointments.

• Changing your appointment 

If you decide to change your appointment for a shorter appointment at the appointment time you will be charged for the full appointment you were originally booked in for.

• Lateness

Please let us know if you are going to be late for your appointment, we can usually allow a few minutes, however we may have clients after your appointment, so if you are more than 15 minutes late we may only be able to do a shorter serviced and you will be charged for the full serviced you booked for or we may have to cancel your appointment and the full service cost will be charged for.

• Patch testing

For all new hair colour clients we will need to carry out a patch/sensitivity/ allergy alert test at least 48 hours before your appointment. This has to be done for your own safety and by law, no colour application will be done without it. 

All existing colour clients need to complete an allergy alert screening record for every colour appointment which will be emailed to you 4 days before your colour, if this is not done we will  be unable to carry out the colour procedure. we will then do an allergy alert test annually.

• Property loss or Damage

It is your responsibility as the owner, to take care of any property you bring to the salon. we take no responsibility for any loss or damage, unless it’s damaged by us due to carelessness. Anything left with us will be held for 8 weeks. we will do our best to contact you to retrieve your property.

• Complaints and Feedback

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so our aim is to deliver a high standard in everything we do. Complaints are rare but we take them very seriously so we have a complaints policy and process. We follow this to make sure that things are put right where needed and we can learn from your feedback.

If you are not happy with the service you receive, please tell us either before you leave the salon, or as soon as possible once you have left. We will listen to your feedback and ask any necessary questions to understand your complaint. Any complaints you have must be reported to us within 1 week of your service being received. We aim to resolve any complaints within 1 week. If you have already left the salon, do not go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. If you alter your service or treatment elsewhere, we will not be able to rectify any problems and will be unable to offer any sort of resolution.

• Other Terms and Condition

Some of our services/treatments will come with their own specific terms and after care. These will be highlighted individually either upon booking, consultation or at your appointment.